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Return Policy
We do not accept returns. Due to the natural material from which our products are crafted, minor variations are common and may be considered normal and safe for intimate use. If you believe the product you received is not safe for internal use, please contact us immediately upon receiving your order. In the unlikely event that an item should be damaged during transit or arrive defective, we will provide an exact exchange within 30 days of the delivery date. Gift cards are non-refundable. Please email love@chakrubs.com for assistance.
Cancellation Policy for Services (Tarot Readings, Insider Circles, Consulations)
Disclaimer for Services (Tarot Readings, Insider Circles, Consulations)
What payment methods do you accept?
We accept Visa, MasterCard, Discover, Amex and PayPal. You can also place your order now and pay in 4 installments with AfterPay, available at checkout.
Will my credit card information be stored?
To safeguard your security, Chakrubs does not store any credit card details. If you are not comfortable providing your credit card details online, please contact love@chakrubs.com and we will provide you with an alternative method of payment. Online purchase transactions, including pre-orders, will be charged to your credit card at the time you submit your order. The transaction is processed after we have verified your card details, received credit authorization and confirmed stock availability. You will be reached by email if we are unable to complete your order for any reason.
When will I receive my order?
Order will ship in 1-5 business days. Once in transit, your order should arrive in 1-5 business days. You can check the status and/or track your order in your Chakrubs.com account. In some cases, processing and/or shipping can be expedited. Reach out to us at love@chakrubs.com for details. You can contact this email to request an update from our team.
Can I return or exchange my product?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges. The health and safety of our customers are of the upmost importance to us here at Chakrubs.
Do you ship internationally?
We ship to most countries. To find out if we ship to your destination, contact love@chakrubs.com.
UPS Worldwide Expedited usually arrives in 3-5 business days from the ship date. You may be responsible for a small customs fee on your import. This is out of our hands.
Do you provide wholesale?
We do! To request information on becoming a Chakrubs stockist contact love@chakrubs.com. Please include your store name and website if applicable.
How can I learn more about crystal healing and the philosophy behind Chakrubs?
If you want to deepen your understanding of energy, crystals, and using pleasure as a self-development tool, check out our publication Freque Magazine that updates weekly and Founder Vanessa Cuccia’s book, Crystal Healing & Sacred Pleasure, available on Amazon.
Where does the crystal you use to craft Chakrubs come from? Is it ethical?
Chakrubs are created from crystals and we source most of them from a city in Brazil that is abundant with them. Crystals take many hundreds of years to form and because of that they aren’t the most renewable resource. However, because they last a lifetime if properly cared for, it reduces the need to purchase other silicone or plastic products that get thrown away over time. We have been working with the lapidary who crafts Chakrubs for many years and have formed good relationships with them. We can confidently assure you that the labor practices are legal and ethical. We also make regular contributions to a number of organizations in an effort to minimize our environmental impact, including Friends of the Earth International, the Arbor Day Foundation and the International Institute for Sustainable Development. As we grow we are focused on doing all we can to be a company that is responsible and trustworthy.
How do I know which Chakrub is right for me?
Chakrubs come in different shapes and sizes. When choosing a Chakrub, first decide which design is best suited for your individual needs. When it’s time to choose a crystal, we encourage you to trust your intuition and go with what you feel most drawn to. You may wish to read the metaphysical properties of the crystal and see what resonates with you most, but there is no one way to choose. Those who are heavily into crystal healing believe that the crystal is yours before it even reaches you and therefore you cannot make a wrong decision. You can check out this article on Freque Magazine for more details.
Are crystals safe for internal use?
Chakrubs are carved from “the mother stone” meaning they have never been owned before they reach you. Unlike “massage wands” you may find at a metaphysical shop that may be secondhand, Chakrubs were created with the intention for internal use. Each Chakrub goes through a quality inspection where we ensure the smoothness of the stone. However, if you see something that doesn’t feel right, listen to your body and let us know.
Are Chakrubs porous?
The reason there is so much conflicting information on this subject is because the porosity of stones is difficult to corroborate. Our researchers from GIA have informed us that Rose Quartz, Clear Quartz, and Amethyst are non-porous. Other crystals may be porous or have “closed porosity” meaning that pores lay on the surface of the stone but would be very difficult for bacteria to seep through to the center and can be washed away with mild soap and warm water.
Do Chakrubs hurt? Are they cold?
Chakrubs are tools created for your pleasure that are completely smooth and come in various shapes to suit your desires. They can be cold but warm up quickly to your body temperature or you can hold it under warm water before your session. If you have never used a hard toy before like steel or glass and have only used silicone or softer toys, it may be a new sensation but it won’t hurt. Chakrubs are completely smooth and we receive tons of glowing testimonials from our beloved customers who share their love of our products.
How do you recommend I clean my Chakrub?
Your Chakrub should be cleansed before and after each use with a mild soap and warm, never boiling, water. Store in a cool, dry place. For more ideas on how to care for your Chakrub, check out this video.
How do I use a yoni egg?
Yoni eggs are a simple yet effective tool with many different purposes. For questions related to yoni eggs, please visit this article on Freque Magazine.
Is it safe to use a yoni egg while pregnant?
Please consult your doctor, doula, or midwife with any concerns you might have about using your yoni egg while pregnant. A yoni egg practice is a very nurturing tool for after you've given birth and your body has recovered from labor.
Is it safe to use a yoni egg while wearing an IUD?
We haven't seen any evidence that using a yoni egg alongside an IUD is harmful, but due to the amount of conflicting information that surrounds these products, we recommend speaking to your doctor if you have any concerns regarding their use.
Will products from the Forest Line splinter?
No. Each piece in this collection is sealed using the highest standards of craftsmanship, resulting in a silky-smooth, bio-compatible, body-safe, state-of-the-art sculpture for your pleasure.
Can you bring Chakrubs and yoni eggs on airplanes?
Yes, our products are made of 100% pure crystal or 100% wood, and contain no electronic components, so they will not set off any security sensors. If stored in your carry on, it's possible that TSA will want to look through your bag manually.
* The Talu and Nunchaku are made using stainless steel, which will set off the sensor and/or be viewed as a weapon. All other products are fine to fly.
Will my order ship together or in multiple shipments?
If you place an order for multiple items and some are on pre-order, we will ship everything together when the entire order is ready. If your order is shipping within the US, you can request that available items be shipped first at no additional cost. International orders can also be shipped in multiple shipments by request, but there may be an additional shipping cost to arrange this.
Is your shipping packaging discreet?
We're able to remove the company name from the return address. Please include your request in the order notes when placing your order.
Can I become an affiliate?
You can apply HERE to join our Creator Circle. You will need to create a Shopify account and a profile in the Collabs network within Shopify apps to apply.
